A.ISEND PTE. LTD. agrees to licence the Client to use the While Label Platform also termed as “WLP” on the terms and conditions set out in this document but only providing the Client has accepted these terms and conditions as set out in Recital B.
B.The Client agrees to these terms and conditions by signing the agreement between ISEND PTE. LTD. and the Client.
-“ISEND PTE. LTD.” means the White Label Platform” provider. Its also termed as ISEND.
-“WHITE LABEL PLATFORM” means the digital platform application, the data associated with it and associated media owned by ISEND which allows customers to operate transactions using the ISEND Service; This is often termed as “WLP”
-“Client” means SPEED REMIT. This is used interchangeably in these Terms with “you” and “yours”
-“USERS” means the end customers who register to use the digital platform under this WLP arrangement.
-“AML/CTF policy” means the Anti Money Laundering/Counter Terrorism Financing policy which ISEND is obliged to maintain and comply with in providing any services including but not limited to the ISEND Service;
-“Bank Account” means the bank account to which your funds are to be transferred and held by on your behalf in the nominated account.
-“Digital Application” means the platform of Client for user registration and digital execution of the transactions via the arrangement of WLP that is provided to the Client by ISEND and pursuant to these terms and conditions;
-“Licence” means the registrations and licence of ISEND.
-“Payment Service Act” means the payment service act 2019 and the amendments / enhancements.
-“Anti Money Laundering & Counter Terrorism Financing” means Notice 626 Prevention of Money Laundering and Countering the Financing of Terrorism – Banks and the related laws of Singapore in regard to payment service act and AML / CTF.
-“Recipient” means any Registered Client whether individual or corporate to receive fund as per remitter’s original information;
-“Registration details” means the personal details which is required to enter in order for ISEND to provide the ISEND Service through the arrangement of WLP.
-“Registered customer” means the user who has entered all Registration details as required by ISEND, consequently have been approved by ISEND with the confirmation of registration to be enabled for ISEND Service through the arrangement of WLP.
-“Source currency” means SINGAPORE DOLLARD often referred as SGD;
-“Target currency” means the currency which your recipient will receive.
-“ISEND Service” means the Service provided to you by ISEND via the arrangement of WLP.
- “Transaction History” means record of the Transactions on the digital application which can be accessed at any time prior to termination of the Licence;
- “ISEND” means the company known as ISEND PTE. LTD. (201418080H) which holds is licensed by MAS as a Major Payment Institution for the provision of remittance services.
- “We”, “us”, and “our” is used interchangeability in these Terms to refer to ISEND and its services which is White Label Platform.
2.1(a) In order to receive the service of Digital Application the user must be 18 years or older and must register his or her personal details with ISEND via Digital Application as follows:
- Mobile telephone number and password associated;
- Email address;
- Full name;
- Valid form of ID and the details;
2.2The user must provide ISEND via digital application with documents to allow the identification of the users (either a Driver’s Licence or a Passport clearing showing date of birth). These requirements are necessary to
2.3ISEND may require the user to produce additional identification as necessary to permit it to comply with its legal obligations;
2.4The Client and the User must not violate any applicable laws and takes responsibility for any consequences flowing from the Client’s breach of this section;
2.5The Client is responsible for checking the ISEND website regularly to keep its users up to date with changes to these Terms and Conditions.
3.2 No representations, conditions, warranties or other terms of any kind are given in respect of the WLP and all statutory warranties and conditions are excluded to the fullest extent possible under applicable law.
3.3Except as expressly permitted in these Terms and Conditions or as permitted by local law, you agree:
-Not to copy the WLP (except where such copying is incidental to normal use of your digital application under ISEND WLP SERVICE, or where it is necessary for the purpose of back-up or operational security); and
- Not to rent, lease, sub-licence, loan, alter, translate, merge, adapt, vary or modify the WLP.
3.4 You acknowledge that the WLP has not been developed to your individual requirements and that it is your responsibility to ensure that the facilities and functions of the WLP meets your requirements.
3.5 The WLP is only supplied for remittance use. You agree not to use the WLP for any speculative trading, commercial, business or resale purposes and ISEND has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
3.6 In relation to your use of the WLP, to the fullest extent permitted by the law, ISEND will not be liable for:
-Your failure to check on future changes to these Terms and Conditions.
- Any failure to perform the ISEND Service, losses or delays in the transmission of messages due to circumstances outside the control of ISEND including but not limited to having to comply with applicable laws, rules or regulations.
- Malfunctions in communications facilities which cannot reasonably be considered to be under the control of ISEND and that may affect the accuracy or timeliness of messages sent;
- Errors in the digital functions or with the ISEND Service caused by incomplete or incorrect information provided to ISEND by you or a third party;
- Any loss or damage you have suffered as a result of you using the digital application on a ‘jail broken’, ‘rooted’ or otherwise modified device.
4.1 The Client acknowledges that the ISEND Service may not be available, in whole or in part, in certain regions, countries, or jurisdictions.
4.2 ISEND has ‘Know Your Customer’ obligations and reserves the right to approve the users based on the documentation produced by the users;
4.3 ISEND will not credit the user’s remittance with funds or be responsible for the money deposited by the user until ISEND has received the funds deposited by the users into the Bank Account; credit to account is subject to clear fund policy basis.
4.4 Using the Digital Application, the users can immediately make transfers of any amount within the threshold Value to their registered Recipient;
4.5 Each Transaction will generate a reference number which can be used by the user and client to track the status of the Transaction;
5.1 The user may make any number of transactions on one day but the total of all transactions must not exceed SGD $10,000 [or limit allowed by the company time to time subject to regulations] ISEND reserves full rights to screen the customer on the basis of any suspicion that occurs during the process.
6.1 The Client should take responsibility of well-functioning of the Digital Application and all records of users payments should be reflected in their transaction history in the Digital Application. Users are responsible for reviewing their transaction activity to determine if there are any errors or unauthorised transactions, and for alerting the Client in circumstances where there is an error or unauthorised transaction.
6.2 It is Client’s obligation to save a copy of users’ transactions and store their KYC irrespective of ISEND performing the KYC and record keeping. If user has cancelled the use of the Digital Application or been terminated, its client’s responsibility to safeguard the user’s details under the Privacy Act. Further clint must reserve every data of the users for the period of seven years. ISEND on the other hand, also, keeps all those record for the period of seven years.
7.1 Subject to the provisions of clauses 7(b) to 7(d) below, ISEND will provide the ISEND Service;
7.2 ISEND will hold funds transferred by you to the Bank Account;
7.3 ISEND is obliged to collect personal information to identify and verify users pursuant to clause 13 below;
7.4 At any stage, ISEND may at its sole discretion, elect to cancel a Transaction. If ISEND cancels a transaction, it will (subject to not being prohibited by law from doing so) refund to the Client, the Transaction Amount received without assigning any reasons. Further Client can refund to the user.
8.1 You are solely responsible for maintaining the security of your Digital Application including your Touch ID and Face ID system and the user’s information. The users are responsible to secure their passcode to their mobile telephone and any other authentication credentials used in connection with the use of the Digital Application (collectively the “Credentials”);
8.2 Users must change their passwords regularly and ensure that it is not reused in connection with any other online accounts; and must not share with any other person at all;
8.3 Users are not allowed to give access of the Digital Application to third party at all. However, If users provide access to or allow a third party to use their Credentials and the Digital Application, this third party may be able to make access and use funds held in their Digital Application. ISEND, in such an event, will not be responsible; including obligation arising legally;
8.4 Any transaction made using users Digital Application is deemed to be received from the particular registered user.
8.5 Users indemnify and hold it harmless from all losses sustained by users and resulting from any misuse of the Digital Application howsoever arising (whether by a third-party accessing users Digital Application or otherwise).
9.1 At its absolute discretion, ISEND may refuse or cancel any Transaction;
9.2 In the event that ISEND believes that the Transaction would violate anti-money laundering or counter-terrorism financing laws and regulations it may refuse or cancel a Transaction;
9.3 Where ISEND otherwise believes the Digital Application is being used, whether by the user or the Recipient, in furtherance of illegal fraudulent or unethical activities, ISEND may refuse or cancel the Transaction or Transactions and lodge a Suspicious Activity Report at the same time.
9.4 Where required by law or if user or a Recipient is on a restricted or prohibited list issued from time to time by any government authorities ISEND may refuse or cancel the Transaction;
9.5 ISEND may refuse to process a Transaction where it has reason to believe the security of the user Digital Application is compromised or where it suspects the unauthorised or fraudulent use of the Digital Application although at all times the Client is responsible for the safe keeping of the Digital Application and in no circumstances will be responsible for any losses sustained by the Client or user as a result of any unauthorised or fraudulent use of the Digital Application;
9.5 If the user is in breach of any of his/her obligations including but not limited to not providing documents which identify the user to the satisfaction of ISEND or where ISEND has sought further information or evidence relating to the purpose of a Transaction in order to comply with its obligations under relevant laws and the user or Client has failed to provide the further information or evidence, ISEND may cancel or refuse to process a Transaction and may elect to terminate the user’s registration. It may impact the Client’s licence to use the WLP;
9.5 In the event of a temporary or permanent suspension of the User’s registration, ISEND will be entitled to retain any fees incurred in association with the cancelled Transaction or Transactions;
9.5 Casino, adult industry and online gaming are prohibited under this arrangement;
10.1 Users may make a request for cancellation of their registration at any time by contacting Client using the contact details. Client can further notify ISEND for the disposal.
10.2 In the event where user request a refund of the transaction Value into their Singapore bank account, the Client should inform ISEND and reconcile with ISEND for the refund. The refund will not be made unless it is received in the writing via email.
11.1 ISEND may end this agreement and cancel your WLP and the service associated with it by giving you three months’ prior notice.
11.2 At any stage, ISEND may at its sole discretion and without prior notice to you, elect to suspend or cancel the WLP in the event that any of the following occur:
- You breach these Terms in any way;
- Forms the view that you are in any criminal or illegal activity or in breach of any applicable law or regulation;
- Forms the view that you are involved in any fraudulent activity, money laundering, terrorism financing or are in any way in breach of any provision of the Anti-Money Laundering and Counter Terrorism Financing Act 2006; including the violation of payment service act 2019 and its amendments.
- Is requested to or directed to suspend or cancel the Digital Application by any competent court of law, government authority, public agency or law enforcement agency;
- suspects unauthorised or fraudulent use of your Digital Application or has reasonable concerns about the security of your Digital Application;
11.3 On termination, for any reason all rights granted to you in respect of the Digital Application are withdrawn and you must immediately terminate your service.
12.1 You acknowledge that these Terms and Conditions are entered into electronically, and that the following categories of information may be provided by electronic means:
- These Terms and Conditions and any amendments, modifications or supplements to them;
- The records and transactions in the provision of the Service;
- Any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by law;
- Any customer service communications, including without limitation communications with respect to claims of error or unauthorised use of the Service; and
- Any other communication related to the WLP.
13.1 Monetary Authority of Singapore and the Singapore law requires all financial institutions or entities dealing with money to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying and recording identifying information about all customers. ISEND may therefore require you to supply personal identifying information relating to your Users and the Recipients and may also consult other sources to obtain information about your Users and the recipients;
13.3 ISEND may, as necessary in providing the Service, store all information required of a Recipient to prove his or her identity or associated with the Recipient’s specific instruction. Such proofs may include a suitable form of valid, unexpired identification from a list of acceptable papers provided by a Service Provider and /or a transaction tracking number, a personal identification number (PIN), a password, a secret word or other similar identifiers. ISEND will store such information on encrypted basis.
13.4 ISEND may, in order for you to provide the Digital Application for international money transfers, be obliged to share personal information collected from your Users pursuant to this clause with law enforcement agencies worldwide.
Copyright in the App, the ISEND website and the ISEND Service, the content, and all intellectual property relating to them and contained in them is the property of ISEND;
14.2 You are not permitted to duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, or in any way distribute or exploit the ISEND website, the ISEND Service or any portion thereof for any public or commercial use without the express written consent of ISEND;
14.3 You are not permitted to use any robot, spider, scraper or other automated device to access the ISEND website or the WLP or to in any way remove or alter any copyright, trademark or other proprietary notice or legend displayed on the ISEND website or any pages you have printed from the ISEND website;
14.4 The name ISEND PTE. LTD. and other names and indicia of ownership of ISEND PTE LTD’s products and/or services referred to on the ISEND website are exclusive marks owned by ISEND and you are not authorised to use, copy or reproduce them in any way.
15.1 ISEND does not accept liability for any of the following:
- Any failure to perform the WLP Service as a result of circumstances which could reasonably be considered to be abnormal or unforeseen or outside the control of ISEND or the result of obligations under any applicable laws, rules or regulations;
- Malfunctions in communications facilities which cannot reasonably be considered to be under the control of ISEND and that may affect the accuracy or timeliness of messages you send to ISEND;
- Any losses or delays in transmission of messages arising out of the use of any internet or telecommunications service provider or caused by any browser or other software which is not under the control of ISEND;
- Errors on the WLP or with the connected service caused by incomplete or incorrect information supplied to ISEND by you, your users or a third party;
- Losses arising from an unauthorised transaction or any other unauthorised use of the Digital Application where the User has acted fraudulently or negligently.
15.3 You agree to indemnify and hold harmless, ISEND, its officers, staffs or agents and employees from all loss, damage, claims, actions or demands including reasonable legal fees, arising out of your misuse of the WLP and its connected service, all activities that occur under your password or account email login, your violation of these Terms and Conditions or any other violation by you or your users of the rights of a third party.
16.1 The terms and conditions set out in this document is the entire agreement and understanding between the parties on everything connected with the subject matter of this terms and conditions, and supersedes any prior understanding, arrangement, representation, or agreements between the parties as to the subject matter contained in this terms and conditions.
17.1 ISEND may (but you have no right to) modify these Terms and Conditions from time to time. ISEND will notify you at least 7 days before, except as required by law. After ISEND notifies you of the amendment, you must give the consent in the writing. Consent after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification.
18.1 Any waiver by any party to a breach of this agreement shall not be deemed to be a waiver of a subsequent breach of the same or of a different kind.
19.1 Neither party shall be liable to the other party for any loss caused by any failure to observe the terms and conditions of this agreement, where such failure is occasioned by causes beyond its reasonable control including but not limited to by fire, flood, riot, strike, war, restrictions and prohibitions or any other actions by any government or semi government authorities.
20.1 If you have any complaint about the WLP and its connected service please email us at email@example.com
- If you have any complaint about the WLP and its connected service please email us at firstname.lastname@example.org
- If you receive any emails purporting to be from ISEND which you suspect may be ‘phishing’ (fake) emails, please forward these to email@example.com
- Any questions, notices and requests for refunds or further information should be sent to ISEND via email at firstname.lastname@example.org
21.1 This agreement is governed by the laws of Singapore. Each of the parties irrevocably submits to the jurisdiction of the courts of Singapore.
ISEND PTE. LTD. is headquartered in Singapore. Therefore, the operating procedures of a Money Service Business for the management of its compliance protocol may affect the regulation of Singapore to intervene on the Anti Money Laundering and Counter Terrorism Financing rules that’s applicable in the FATF countries.